Shipping and returns

We ship within the United States. Orders outside the US are not available yet. If you need international delivery, email us and we will tell you when it opens.

Orders are packed on business days. Once shipped, standard delivery usually takes a few business days depending on your address.

Tracking is emailed as soon as the label is created. Delivery estimates come from the carrier and can slip during holidays or weather delays.

Shipping is shown at checkout before you pay. Nothing is added after payment.

Unused items in their original packaging can be returned within 30 days of delivery for a refund of the item price. Email us first so we can confirm the address and note your order number.

Return shipping is yours to cover unless the item arrived damaged, faulty, or incorrect. Refunds go back to the original payment method once the return arrives.

Email us within 14 days of delivery with your order number and a photo. We will replace the item or refund it, including return postage. Alarms and detectors are battery powered, so please check the batteries first: it solves most reports.

If your order has not shipped, email us and we will cancel and refund it. After it ships, treat it as a return.

Everything above starts with an email to hello@privacysweep.org. Include your order number so we can find it quickly.